Frequently asked questions

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What's new in the Adobe Experience Platform Mobile SDK?

There are several new features and benefits of using the Experience Platform Mobile SDK. These SDKs offer extensions to augment core SDK functionality, server-side configuration, and new Adobe Experience Cloud solution functionality. The following table highlights some of the improvements in the Experience Platform Mobile SDK:

Core Features

Experience Platform SDK

4x SDK

Server-side, dynamic configuration


Programmatic configuration



Configuration UI


Mobile Services

Partner SDK extensions


Lifecycle metrics



GET/POST postbacks



Rules & Data Elements



Experience Platform SDK

4x SDK

Adobe Analytics



Adobe Analytics - Media Analytics



Adobe Analytics - Mobile Services

Messaging and Marketing Links


Adobe Audience Manager



Adobe Campaign Classic


Adobe Campaign Standard

Push and in-app messaging

Push only

Adobe Target



Places Service


Project Griffon (BETA)


Do I need additional permissions to create a mobile property in Experience Platform Launch?

If you need access to Experience Platform Launch, see User Permissions. If you create a web property, you can also create a mobile property. If you do not see the option to create a mobile property, turn off your ad blocker, and refresh the page.

Should I create one property per app or multiple properties per app platform?

If your apps send data to the same Analytics report suites, use the same extensions, rules, data elements, and so on. We recommend that you group all of these mobile apps into the same property. If your apps send data to different Analytics report suites, or user different extensions per app, create separate mobile properties. If you group your mobile apps into one property, you can also split them into separate properties over time.

How do I delete a mobile property in Experience Platform Launch?

To delete a mobile property from Experience Platform Launch, see Delete a property.

If you delete a mobile property, you cannot undo this action!

General implementation and migration

Where can I download the SDK?

The Experience Platform SDK is available through Cocoapods and Gradle, and Github. For more information, see Get the SDK.

Can I use both the 4x SDK and the new Experience Platform SDK at the same time?

Implementing two the SDKs in your app is not recommended, supported, or even technically feasible.

The Experience Platform SDK migrates the locally stored user contexts from the 4x SDKs. Using both SDKs can cause severe data quality issues and user cliffing. For more information, see Upgrade to the Experience Platform SDKs.

What platforms are supported?

For a complete list of supported platforms, please see Latest SDK Versions.

What OS & platform versions are supported?

  • Android versions 4.0 or later (API levels 14 or later)

  • iOS versions 10 or later

  • React Native versions 0.44.0 or later

  • Flutter versions 1.10.0 or later

  • Cordova 9.0.0 or later

  • Xamarin - MonoAndroid 9.0+ and Xamarin.iOS 1.0+

  • Unity 2019.3.10f1or later

Where does the SDK store identities & preferences on the app?


The SDK uses the cache and shared preferences at these locations:




The SDK uses NSUserDefaults using key prefix Adobe.*

How "big" is the SDK?


iOS (KB)

Android (KB)




Adobe Analytics



Adobe Audience Manager



Adobe Target






Adobe Campaign Standard






Places Monitor



The size values in the table are provided as indicative estimates, with the following considerations:

  • Mobile Core, which includes the Lifecycle, the Identity, and the Signals extensions, is required for all other extensions. The final app size increase can be calculated by adding the Mobile Core size to each of the enabled extensions. For example, the iOS app distribution using the Target and Analytics extensions will have a total size increase of 635 KB. (Core: 504 KB + Analytics: 54 KB + Target: 77 KB).

  • The iOS (SDK extension versions 2+) estimates are based on Xcode’s App Thinning size report for one architecture. The Android (SDK extension versions 1+) size estimates listed refer to unsigned apps and do not account for proguarding.

How can I use ProGuard with the Android SDK?

Android developer documentation recommends that to make your APK file as small as possible, enable shrinking to remove unused code and resources in your release build. For more information, see Shrink, obfuscate, and optimize your app. Shrinking is accomplished by using ProGuard. The Experience Platform Mobile SDK for Android comes with default ProGuard rules that are included in the Core AAR package (see proguard.txt). We recommend that you use this default package when you implement.

Add the following rule to your custom ProGuard rules file, typically labeled For more information, see Shrink, obfuscate, and optimize your app.

-keep class* {

How can I track user engagement of push notifications using the Experience Platform Mobile SDK?

How you implement push notification tracking and measurement with the SDK depends on the Experience Cloud solution being used. Specifically, for:

Mobile Core

What are Lifecycle metrics?

Lifecycle metrics are out-of-the-box metrics that are automatically collected when the SDK is first implemented in your app. For more information, see Lifecycle.

Adobe Analytics

How can I set up, configure, or troubleshoot processing rules?

For more information, see Processing Rules Tips and Tricks.

How are mobile visits different from launches?

A launch is measured by the SDK when a user opens the app for the first time or returns to the app after having been out of the app for longer than the specified timeout value. The typical timeout is 5 minutes (300 seconds) in lifecycleTimeout configuration setting.

A visit is a server-side calculation by Adobe Analytics and is based on the first and last data hits that are sent by the SDK without exceeding a visit timeout. Typically, session timeouts are set at 30 minutes for a report suite. Although visits come from traditional web analytics, these hits still provide valuable insights into how users enter and exit from your app.

Can I send my analytics data to multiple report suites?

Yes. To capture data in multiple report suites, see Report Suites.

I don't see data in my Adobe Analytics report suite - what can I do?

If you have followed our documentation and are unable to see reporting data in your Adobe Analytics dashboard, please consider the following next steps:

Verify that network requests are sent to Adobe Analytics

You may use Project Griffon to verify events are being sent to Adobe Analytics.

Ensure appropriate time-stamp configuration

Ensure that your SDK timestamp configuration is aligned with the report suite's time stamp settings. That is, analytics.offlineEnabled in the SDK configuration block for the Launch mobile property is aligned with the setting of Timestamp Configuration in your report suite. You may find Timestamp at Analytics > Admin > Report Suites > General > Timestamp Configuration.

The following settings explain how settings between the SDK and your report suite should be aligned:

  • analytics.offlineEnabled = true ties to Timestamps required or optional

  • analytics.offlineEnabled = false ties to Timestamps not allowed or optional

Contact Adobe Customer Care

If you are unable to resolve your concerns through resources provided here, please contact Adobe Experience Cloud customer care for immediate assistance.

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