Frequently asked questions

What's new in the Adobe Experience Platform Mobile SDK?

There are several new features and benefits of using the Experience Platform Mobile SDK. These SDKs offer extensions to augment core SDK functionality, server-side configuration, and new Adobe Experience Cloud solution functionality. The following table highlights some of the improvements in the Experience Platform Mobile SDK:
Core features
Experience Platform SDK
4x SDK
Server-side, dynamic configuration
Programmatic configuration
Configuration UI
Partner SDK extensions
Lifecycle metrics
GET/POST postbacks
Rules & Data Elements
Experience Platform SDK
4x SDK
Adobe Analytics
Adobe Analytics - Media Analytics
Adobe Analytics - Mobile Services
Messaging and Marketing Links
Adobe Audience Manager
Adobe Campaign Classic
Adobe Campaign Standard
Push and in-app messaging
Push only
Adobe Target
Places Service
Project Griffon (BETA)

Do I need additional permissions to create a mobile property in Experience Platform Launch?

If you need access to Experience Platform Launch, see the user permissions document. If you create a web property, you can also create a mobile property. If you do not see the option to create a mobile property, turn off your ad blocker, and refresh the page.

Should I create one property per app or multiple properties per app platform?

If your apps send data to the same Adobe Analytics report suites, use the same extensions, rules, and data elements. You should group all of these mobile apps into the same property. If your apps send data to different Adobe Analytics report suites or user different extensions per app, create separate mobile properties. If you group your mobile apps into one property, you can also split them into separate properties over time.

How do I delete a mobile property in Adobe Experience Platform Launch?

To delete a mobile property from Adobe Experience Platform Launch, please read the delete a property tutorial.
If you delete a mobile property, you cannot undo this action!

General implementation and migration

Where can I download the SDK?

The Experience Platform SDK is available through Cocoapods and Gradle, and Github. For more information, please read the get the SDK tutorial.

Can I use both the 4x SDK and the new Experience Platform SDK at the same time?

Implementing two the SDKs in your app is not supported.
The Experience Platform SDK migrates the locally stored user contexts from the 4x SDKs. Using both SDKs will cause severe data quality issues. For more information, please read the upgrade to the Experience Platform SDKs tutorial.

What platforms are supported?

For a complete list of supported platforms, please read the latest SDK versions document.

What OS and platform versions are supported?

  • Android versions 4.0 or later (API levels 14 or later)
  • iOS versions 10 or later
  • React Native versions 0.44.0 or later
  • Flutter versions 1.10.0 or later
  • Cordova 9.0.0 or later
  • Xamarin - MonoAndroid 9.0+ and Xamarin.iOS 1.0+
  • Unity 2019.3.10f1or later

Where does the SDK store identities and preferences on the app?

The SDK uses the cache and shared preferences at these locations:
The SDK uses NSUserDefaults using the prefix adobe.*.

What is the size of the SDK?

iOS (KB)
Android (KB)
Adobe Analytics
Adobe Audience Manager
Adobe Target
Adobe Campaign Standard
Places Monitor
The size values in the table are provided as indicative estimates, with the following considerations:
  • Mobile Core, which includes the Lifecycle, the Identity, and the Signals extensions, is required for all other extensions. The final app size increase can be calculated by adding the Mobile Core size to each of the enabled extensions. For example, the iOS app distribution using the Target and Analytics extensions will have a total size increase of 635 KB. (Core: 504 KB + Analytics: 54 KB + Target: 77 KB).
  • The iOS (SDK extension versions 2+) estimates are based on Xcode’s App Thinning size report for one architecture. The Android (SDK extension versions 1+) size estimates listed refer to unsigned apps and do not account for proguarding.

How can I use ProGuard with the Android SDK?

Android developer documentation recommends that you should enable shrinking to remove unused code and resources in your release build to make your APK file as small as possible. For more information, please read the shrink, obfuscate, and optimize your app tutorial. Shrinking is accomplished by using ProGuard. The Experience Platform Mobile SDK for Android comes with default ProGuard rules that are included in the Core AAR package (see proguard.txt). You should use this default package when you implement.
Add the following rule to your custom ProGuard rules file, typically labeled For more information, please read the shrink, obfuscate, and optimize your app tutorial.
-keep class* {

How can I track user engagement of push notifications using the Experience Platform Mobile SDK?

Implementing push notification tracking and measurement with the SDK depends on the Experience Cloud solution being used.

Mobile Core

What are Lifecycle metrics?

Lifecycle metrics are out-of-the-box metrics that are automatically collected when the SDK is first implemented in your app. For more information, please read the documentation on Lifecycle metrics.

Adobe Analytics

How can I set up, configure, or troubleshoot processing rules?

To learn about processing rules please read the processing rules tips and tricks guide.

How are mobile visits different from launches?

A launch is measured by the SDK when a user opens the app for the first time or returns to the app after having been out of the app for longer than the specified timeout value. The typical timeout is 5 minutes (300 seconds) in the lifecycleTimeout configuration setting.
A visit is a server-side calculation by Adobe Analytics and is based on the first and last data hits that are sent by the SDK without exceeding a visit timeout. Typically, session timeouts are set at 30 minutes for a report suite. Although visits come from traditional web analytics, these hits still provide valuable insights into how users enter and exit from your app.

Can I send my analytics data to multiple report suites?

Yes. To capture data in multiple report suites, please read the report suites guide.

I don't see data in my Adobe Analytics report suite - what can I do?

If you have followed the documentation and are unable to see reporting data in your Adobe Analytics dashboard, please consider the following next steps:

Verify that network requests are sent to Adobe Analytics

You can use Project Griffon to verify events are being sent to Adobe Analytics.

Ensure appropriate timestamp configuration

Ensure that your SDK timestamp configuration is aligned with the report suite's timestamp settings. That is, analytics.offlineEnabled in the SDK configuration block for the Launch mobile property is aligned with the setting of Timestamp Configuration in your report suite. You may find Timestamp at Analytics > Admin > Report Suites > General > Timestamp Configuration.
The following settings explain how settings between the SDK and your report suite should be aligned:
  • analytics.offlineEnabled = true ties to timestamps required or optional
  • analytics.offlineEnabled = false ties to timestamps not allowed or optional

Contact Adobe Customer Care

If you are unable to resolve your concerns through resources provided here, please contact Adobe Experience Cloud customer care for immediate assistance.

Adobe Experience Platform Edge Network

Does AEP Edge Network extension support offline tracking?

Yes, offline tracking is supported by default when sending XDM Experience events since these events have a required timestamp, and there is no separate setting for this as it used to be in the Adobe Analytics extension. The events are backed up in the persistence layer and then sent to the Edge Network in current session if possible, or queued until the next session when a network connection is available.

Get help